kacino Privacy Policy

kacino collects personal data that is necessary to provide a functional, secure, and legally compliant gaming platform. We collect only the minimum data required for each stated purpose and do not collect sensitive categories of personal data beyond what is necessary for age verification and identity confirmation.

Registration Data

When you create a kacino account, we collect the following information directly from you:

• Full legal name as stated on your government-issued identity document
• Email address
• Bangladesh mobile phone number
• Date of birth (to verify you are 18 years of age or older)
• Account username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

Identity Verification (KYC) Data

To comply with anti-money-laundering best practices and to confirm player eligibility, kacino may request the following documents during the KYC process:

• National Identity Card (NID) or passport — front and back images
• Proof of address (utility bill, bank statement, or official correspondence not older than three months)
• Proof of payment method ownership (screenshot or photo of the bKash, Nagad, Rocket, or Upay account registered in your name)
• Selfie photograph for biometric identity confirmation, where required

Transaction & Financial Data

kacino records all deposit and withdrawal transactions made on the platform. This includes transaction amounts in BDT, the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps, and transaction reference numbers provided by the payment processor. We do not store full card numbers — only masked card identifiers are retained in compliance with standard payment security practices.

Technical & Behavioural Data

When you use the kacino platform, our systems automatically collect certain technical data including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session start and end times (Bangladesh Standard Time, UTC+6)
• Pages visited, games played, bet amounts, and navigation patterns within the platform
• Error logs and crash reports for technical diagnostics

This technical data is used to ensure platform stability, detect fraudulent access, and improve the overall user experience. It is not used to build advertising profiles or shared with marketing networks.

Communication Data

If you contact kacino's customer support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the nature of the query. This data is used to resolve disputes, improve service quality, and maintain an audit trail of player interactions with the support team.

kacino processes personal data only for clearly defined, legitimate purposes. The following table summarises the primary purposes for which your data is used, along with the legal basis for each type of processing:

kacino does not use your personal data for automated decision-making that produces significant legal effects on you, other than automated fraud-detection flags that may trigger a manual account review by our security team. If your account is flagged for review, you will be contacted by our support team within a reasonable timeframe.

kacino does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, kacino shares necessary transaction data with your chosen payment service provider — which may include bKash, Nagad, Rocket, Upay, Visa, or Mastercard. The data shared is limited to what is required to execute and confirm the transaction. Each payment provider operates under its own privacy policy, which we encourage you to review.

Game Content Providers

The games available on kacino are supplied by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive pseudonymised session identifiers to facilitate game loading, bet placement, and result processing. They do not receive your full name, contact details, or financial information.

Identity Verification Services

kacino may use third-party identity verification and KYC service providers to validate the authenticity of identity documents submitted during the account verification process. These providers are contractually bound to process your data solely for the purpose of identity verification and to maintain the same standard of data security as kacino.

Legal and Regulatory Disclosure

kacino may disclose personal data to law enforcement agencies, regulatory authorities, or other official bodies where required to do so by applicable law, court order, or regulatory requirement. In such cases, kacino will disclose only the minimum data necessary to satisfy the legal obligation and will notify the affected player where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of kacino's business assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, kacino will take reasonable steps to notify affected players and to ensure that the acquiring entity adopts privacy standards at least equivalent to those described in this policy.

kacino does not share personal data with advertising networks, social media platforms, data analytics brokers, or any other third party for commercial profiling or targeting purposes.

kacino uses cookies and similar browser-based tracking technologies to maintain session continuity, remember your platform preferences, and gather aggregated analytics data about how the platform is used. This section explains what types of cookies we use and for what purposes.

Essential Cookies

These cookies are strictly necessary for the kacino platform to function. Without them, core features such as logging in, maintaining your session, and accessing the game lobby would not work. Essential cookies cannot be disabled while using the platform, as they are integral to its operation.

• Session token cookie — maintains your authenticated login session while you navigate the platform.
• CSRF protection token — prevents cross-site request forgery attacks on account and payment actions.
• Language/locale preference cookie — stores your preferred platform language (English) and regional settings (Bangladesh).

Analytics Cookies

kacino uses internal analytics tools to understand how players interact with the platform. Analytics cookies collect aggregated, anonymised data about page visits, session durations, game preferences, and navigation flows. This data is used exclusively to improve platform design and performance — it is not shared with third-party advertising networks.

Functional Cookies

Functional cookies remember choices you have made on the platform — such as your preferred deposit method, game lobby view settings, or notification preferences — so you do not need to reset them on each visit. These cookies improve your overall experience but are not essential to core platform functionality.

Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies via their privacy or settings menu. Please note that disabling essential cookies will impair your ability to use the kacino platform, including logging in and placing wagers. kacino does not use advertising cookies or fingerprinting technologies for cross-site tracking.

kacino retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data — retained for the duration of the account relationship and for a period of five years following account closure, in accordance with standard record-keeping requirements.
• Transaction records — financial transaction logs are retained for a minimum of five years following the date of the transaction to meet anti-money-laundering record-keeping obligations.
• KYC documents — identity verification documents are retained for five years following account closure or the completion of the last transaction, whichever is later.
• Customer support communications — retained for a period of three years following the resolution of the last support interaction.
• Technical and session logs — retained for a maximum of 12 months and then deleted or fully anonymised.

Data Security Measures

kacino employs a range of technical and organisational security measures to protect player data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and kacino's servers
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment records
• Role-based access controls ensuring that personal data is accessible only to staff members who require it to perform their specific duties
• Regular security audits and vulnerability assessments of platform infrastructure
• Two-factor authentication requirements for all kacino administrative accounts
• Automated monitoring systems that alert the security team to anomalous access patterns in real time

As a kacino player, you hold the following rights in respect of your personal data. You may exercise any of these rights at any time by contacting our 24/7 support team via live chat or by emailing [email protected]. All requests will be acknowledged promptly and handled within a reasonable timeframe.

• Right of Access — You may request a copy of the personal data kacino holds about you at any time. We will provide this information in a clear, structured format in English.
• Right to Rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure — You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data required for anti-money-laundering compliance cannot be deleted before the end of the mandatory retention period.
• Right to Restriction of Processing — You may ask kacino to temporarily restrict the processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability — You may request your account data in a commonly used, machine-readable format (such as JSON or CSV) where technically feasible.
• Right to Withdraw Consent — Where data processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to Object — You may object to data processing carried out on the basis of legitimate interests — for example, aggregate analytics processing — where you believe such processing has a disproportionate impact on your privacy.

kacino will not discriminate against any player for exercising their privacy rights. Exercising any of the above rights will not result in account closure, service degradation, or bonus forfeiture, except in cases where the right exercised (such as a request for full data erasure) is technically incompatible with maintaining the account.

The kacino platform is strictly for adults aged 18 and above. kacino does not knowingly collect, store, or process personal data belonging to any person under the age of 18. Age verification is a mandatory component of the kacino account registration and KYC process.

If kacino discovers or is notified that personal data has been collected from a person under 18, the following actions will be taken without delay:

• The account in question will be immediately suspended pending investigation.
• All personal data associated with the underage account will be securely deleted following the completion of any required regulatory reporting obligations.
• Any funds deposited by the underage account will be returned to the original payment source, after deducting any losses that occurred during the period of underage access.
• The matter may be reported to relevant authorities where required by applicable law.

kacino encourages parents and guardians in Bangladesh to use parental control software and to keep their kacino login credentials secure and inaccessible to minors in the household. If you believe a minor may have accessed the kacino platform using your account, please contact our support team immediately via live chat.

kacino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, the "Last Updated" date at the top of this page will be revised, and where the changes are significant, kacino will notify registered players via email to their registered address.

We encourage all kacino players to review this Privacy Policy periodically to stay informed about how their personal data is being handled. Continued use of the kacino platform after any revised Privacy Policy has been published constitutes acceptance of the updated terms.

How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kacino handles your personal data, please contact our support team using one of the following methods:

• Live Chat — Available 24 hours a day, 7 days a week, in English. Average response time is under 5 minutes. Accessible directly from the kacino platform.
• Email — Send your query to [email protected]. All privacy-related email queries are handled in English and will receive a substantive response within 5 business days.

Support is available to players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Response times are based on Bangladesh Standard Time (BST, UTC+6).